Members / Owners
Payment Mailing Address:
(Association Name)
c/o HOA Accounting Services
PO Box 97814
Las Vegas, NV 89193-7814
Please log on to Your Community Portal to . . .
- See your account balance
- See your recent payment history
- Make an online payment
- Update your mailing address
- Find the mailing address for your payment
Basic Instructions:
- Click link above.
- Click Sign Up
- Enter your Email, Name, Phone, Property Address and Association (These fields are required).
- Click on Create
Your request will be verified, and your login credentials will be emailed to you.
HOA Accounting Services is pleased to offer a new payment processing center online. Residents can click on Make a Payment to submit a recurring payment by e-check, ACH or make a one-time payment by credit card or e-check. Select your payment option from the options below and follow the instructions online.
SET UP A RECURRING PAYMENT
- Click on the Make a Payment button
- Click the Recurring e-Check or Auto Draft
Please note, accounts cannot be enrolled in the ACH program with an outstanding balance
SET UP A ONE-TIME OR RECURRING PAYMENT USING CREDIT OR DEBIT CARDS
You can use your credit or debit card to set up payments by pressing the One-Time eCheck or Credit Cards button.
Please be advised there are extra fees connected to credit card payments.
Frequently Asked Questions:
How to report a payment was not credited to your account
If the check has cleared your bank, but it is not listed on your payment history, obtain a front and back copy of your check and send it to service@hoa-accounting.com along with your property address or your HOA account number in the subject line.
If the check has not cleared your bank and it has been over 10 days since the check was mailed, place a stop payment on your check and reissue the payment. Send an email to service@hoa-accounting.com along with your property address or your HOA account number in the subject line. Let us know about the reissue so that we can notate your account.
If you paid by your online banking service, call your online banking support and request to receive a front and back copy of the check that they sent. If the bank paid by EFT, ask for the transaction’s trace number. Send the information from your bank to service@hoa-accounting.com along with your property address or your HOA account number in the subject line. Provide your bank our contact number (888) 854-9444 option 1. Note: Since we have no authority for your bank account, we can not call your bank to request any information. However, your can call us and we will help them research the issue.
How to dispute a charge on your account
Please send the charge date and charge amount plus a reason you dispute the charge to service@hoa-accounting.com along with your property address or your HOA account number in the subject line. We will acknowledge receipt of your request and forward it to the appropriate party. Then we will let you know about the decision.
How to change or cancel your Direct Debit automatic ACH payment service
If you want to cancel your Direct Debit, send an email to service@hoa-accounting.com along with your property address or your HOA account number in the subject line. This can be updated via a form with a voided check or you can also login to your association portal and click the “Auto Draft” button under the billing tab. Note: If you do not use email, please call (888) 854-9444 option 1 or text (844) 989-HANK.
How do I get a copy of my statement or transaction history
Login to portal.hoa-accounting.com, go to billing section, select download and enter dates and information requested. You can also email our team a request at service@hoa-accounting.com or text HANK our HOA Accounting Network Knowledgebase at (844) 989-4265 for out bot to assist you.